First Bank (Ghana) LTD

Corporate and Regulatory Status

FBNBank Ghana Limited operates in Ghana as a universal bank. The institution is fully licensed and regulated by the Bank of Ghana under the Banks and Specialised Deposit-Taking Institutions Act, 2017 (Act 930). The bank is publicly known as FBNBank Ghana Limited, with First Bank Ghana and FirstBank Ghana also used in its official branding.

The bank is a subsidiary of First Bank of Nigeria Limited. Its parent company, First Bank of Nigeria Limited, is presented as a component of the FBN Holdings group, establishing its position within a larger financial services network.

Historical Development in Ghana

The institution's presence in Ghana began in November 1996, when it commenced operations under the name International Commercial Bank. This marked its initial entry into the Ghanaian financial sector.

A significant change in ownership and identity occurred in 2013. During that year, First Bank of Nigeria Limited completed the acquisition of the West Africa operations of International Commercial Bank, which included the entity in Ghana.

Following the acquisition, the bank underwent a rebranding process. With the approval of the Bank of Ghana, its name was changed to FBNBank Ghana Limited, aligning its identity with that of its new parent company.

Personal Banking Services

FBNBank Ghana provides a range of products and services for individual customers. These include fundamental banking products such as demand and savings account options designed to meet various personal financial needs.

For personal credit and financing, the bank offers several facilities. These include loans and mortgages, a personal loan against salary, a salary overdraft facility, and an auto loan product. The bank also provides a premium banking service for qualifying customers.

Remittance and Payment Services

The bank facilitates international money transfers through a network of established remittance partners. These services include Western Union, MoneyGram, Ria, Sigue, TransFast, Wari, and Unity Link. It also supports transactions through the Pan-African Payment and Settlement System (PAPSS).

In addition to international remittances, FBNBank Ghana offers other payment-related solutions. These include collections services for individuals and businesses, as well as bill payment channels for settling various recurring expenses.

Business and Corporate Banking Solutions

For the business sector, FBNBank Ghana provides dedicated accounts, including a current account structured for business operations and third-party transactions. The bank also offers a suite of e-services and e-solutions, including the FirstCollect platform for managing receivables and point-of-sale terminals for merchants.

The bank offers an extensive array of credit and trade finance facilities for corporate clients. These include term loans, secured overdrafts, and a temporary overdraft facility. Specialized financing solutions such as an invoice discounting facility, local purchase order (LPO) financing facility, and a contract financing facility are also available.

To support commerce and trade, the bank provides an import duty finance product, a stock replacement facility, an advance payment guarantee, and a bank guarantee service. A specialized product known as FirstEdu is also part of its business banking portfolio.

Digital and Self-Service Channels

FBNBank Ghana maintains several digital platforms to provide customers with remote access to their accounts. These channels include a comprehensive online banking portal and the FBNMobile application for mobile devices. For access without an internet connection, the bank offers a USSD banking service.

The bank's service delivery is further supported by agent banking, which extends its reach. Customers can receive e-statements and utilize various payment channels. The bank's ATMs accept MasterCard and the bank also offers a Visa prepaid card. Customers can perform self-service actions such as profile updates, password resets, and alert scheduling through the online banking platform.